PatientX Agency | Score Preview

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Breaking down your score:

Social Health

Cultural Health

Brand Health

Patient Satisfaction

Website Health

0 / 100

Do You Work For A:

Thanks for your interest in our

Self Assessment!

About this Survey

This brief survey takes less than 5 minutes to complete. We value your honesty. All responses are confidential. Your answers will only be used to provide you a PatientX Score self assessment rating and for our team to provide you the best feedback possible about your score. The quality of your score and our recommendations depends on your honest feedback. Please answer each question thoughtfully and share your true experiences. We know you strive to provide the best possible care and experience for your patients. Your honest feedback is invaluable in helping you achieve that goal!

Brand

Do you have one staff member who is responsible for managing your company's brand and is regularly reviewing your brand and brand voice, both online and in print?

Yes No

Brand

On a scale of 0-10, how aware do you believe your target audience is about your brand (10 is the most awareness)?

1 2 3 4 5 6 7 8 9 10

Brand

Would your patients consider your brand memorable?

Negatively memorable AND our patient satisfaction scores / online reviews reflect that. Negatively memorable but our patient satisfaction scores/online reviews AREN'T terribly affected. Positively memorable but our patient satisfaction scores/online reviews AREN'T greatly affected. Positively memorable AND our patient satisfaction scores/online reviews reflect that!

Website Health

How easy is it for patients to find the information they need on your website?

For example, is the menu bar easy to navigate; are the most commonly used actions easily found in buttons and visible to the user; can the patient click your number and call your facility; are directions easily found; etc.

Very Difficult Somewhat Difficult Neutral Somewhat Easy Very Easy

Website Health

How satisfied are you with the website's functionality on mobile devices (phone/tablet)?

If you aren't sure, pull up your website on your phone and pretend that you are patient or potential patient looking for information. For example, is it clear how to navigate the menu bar, are the most commonly used actions visible or easy to find; can they click a phone number and call your facility; etc.

Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

Website Health

How satisfied are you with the accuracy of the content on your website? For example, is the content accurate, up-to-date, reflects the services offered, and represents your facility as experts and leaders in your field

Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

Online Reputation

Do you regularly monitor and update your online listings?

Yes No What is an online listing?

Online Reputation

We regularly monitor our online reviews and always respond to negative reviews.

Yes No

Online Reputation

We use a HIPAA compliant online reputation management software or consider HIPAA best practices in our management.

Yes No Unsure

Culture

How well do you believe your full team - from executive management to all levels of the organization - currently executes on your mission, vision, and values?

A stranger visiting the office would be able to identify key elements of our mission, vision, and values. The entire team owns our mission, vision, and values. The team embraces the mission, vision, and values situationally Rarely is the mission statement, vision, or values referenced by our team. Some on our team might say, "What is our mission, vision, or values?"

Culture

I believe that communication channels are very open between management and employees.

Very Closed Communication Somewhat Closed Neutral Somewhat Open Communication Very Open Communication

Culture

Does the work environment feel inclusive and respectful of all individuals (employees and patients) and considers cultural barriers when acquiring new patients?

No, not at all Generally not Sometimes ok and sometimes not Generally good Yes, very much

Patient Satisfaction

Are you implementing any patient surveys beyond the minimum required of your facility?

Yes No

Patient Satisfaction

Do you have the ability to implement patient surveys though your EMR, either via email or text?

Yes, and we are using this capability. Yes, but we don't use this capability. No, our EMR doesn't have this capability. I don't know if our EMR has this capability.

Patient Satisfaction

Our team regularly reviews patient survey results and implement plans to make improvements.

Yes, we regularly review our patient surveys and work hard to make improvements as needed. Yes, we review our patient surveys but don't follow up with a plan to make improvements. We rarely review patient surveys and aren't consistent about plans to make improvements. No, we don't review our patient surveys.

Additional Information

Please take a moment to tell us more about your company.
All responses are confidential.
Your answers will not be reflected in the PatientX Score.

Considering the entire patient journey from beginning to end, are there specific areas you feel your company could improve the patient experience? Please provide examples.

Please specify your company's business goals

Increase revenue by X%
Increase X service line by X% of patients
Improve online patient reviews by X%
Increase NPS patient survey by X%

Are there specific areas your company could use help with marketing or Public Relations? Please be specific.

On a scale of 0 to 10 (0 being the least and 10 the most), how committed are you to investing into improvements of your patient experience?

1 2 3 4 5 6 7 8 9 10

Hi, nice to
meet you!

What’s your name?

First Name Last Name

What’s the website for the business you own or work for?

Business website

How can we get a hold of you to discuss your score?

Your Email Your Phone Number

Thanks for your interest in our

Self Assessment!

About this Survey

Brand

Do you have one staff member who is responsible for managing your company's brand and is regularly reviewing your brand and brand voice, both online and in print?

Yes No

Brand

On a scale of 0-10, how aware do you believe your target audience is about your brand (10 is the most awareness)?

1 2 3 4 5 6 7 8 9 10

Brand

Would your customers consider your brand memorable?

Negatively memorable AND our customer satisfaction scores / online reviews reflect that. Negatively memorable but our customer satisfaction scores/online reviews AREN'T terribly affected. Positively memorable but our customer satisfaction scores/online reviews AREN'T greatly affected. Positively memorable AND our customer satisfaction scores/online reviews reflect that!

Website Health

How easy is it for customers to find the information they need on your website ?

For example, is the menu bar easy to navigate; are the most commonly used actions easily found in buttons and visible to the user; can the customer click your number and call; are directions easily found; etc.

Very Difficult Somewhat Difficult Neutral Somewhat Easy Very Easy

Website Health

How satisfied are you with the website's functionality on mobile devices (phone/tablet)?

If you aren’t sure, pull up your website on your phone and pretend that you are a customer or a potential customer looking for information. For example, is it clear how to navigate the menu bar; are the most commonly used actions visible or easy to find; can they click a phone number and call; etc.

Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

Website Health

How satisfied are you with the accuracy of the content on your website? For example, is the content accurate, up-to-date, reflects the services offered, and represents your business as experts and leaders in your field

Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

Online Reputation

Do you regularly monitor and update your online listings?

Yes No What is an online listing?

Online Reputation

We regularly monitor our online reviews and always respond to negative reviews.

Yes No

Online Reputation

Do you take actionable steps to monitor and implement an action plan to improve your online reputation?

Yes No Unsure

Culture

How well do you believe your full team - from executive management to all levels of the organization - currently executes on your mission, vision, and values?

Culture

I believe that communication channels are very open between management and employees.

Very Closed Communication Somewhat Closed Neutral Somewhat Open Communication Very Open Communication

Culture

Does the work environment feel inclusive and respectful of all individuals (employees and customers) and considers cultural barriers when acquiring new customers?

No, not at all Generally not Sometimes ok and sometimes not Generally good Yes, very much

Customer Satisfaction

Are you implementing any customer surveys?

Yes No

Customer Satisfaction

Do you have the ability to implement customer surveys in an automated way via text or email?

Yes, and we are using this capability. Yes, but we don't use this capability. No, we don’t have this capability. I don’t know if we have this capability.

Customer Satisfaction

Our team regularly reviews customer survey results and implement plans to make improvements.

Yes, we regularly review our customer surveys and work hard to make improvements as needed. Yes, we review our customer surveys but don't follow up with a plan to make improvements. We rarely review customer surveys and aren't consistent about plans to make improvements. No, we don't review our customer surveys.

Additional Information

Please take a moment to tell us more about your company.
All responses are confidential.
Your answers will not be reflected in the PatientX Score.

Considering the entire customer journey from beginning to end, are there specific areas you feel your company could improve the customer experience? Please provide examples.

Please specify your company's business goals

Increase revenue by X%
Increase X service line by X% of customers
Improve online customer reviews by X%
Increase NPS customer survey by X%

Are there specific areas your company could use help with marketing or Public Relations? Please be specific.

On a scale of 0 to 10 (0 being the least and 10 the most), how committed are you to investing into improvements of your customer experience?

1 2 3 4 5 6 7 8 9 10

Hi, nice to
meet you!

What’s your name?

First Name Last Name

What’s the website for the business you own or work for?

Business website

How can we get a hold of you to discuss your score?

Your Email Your Phone Number